Assistant Manager

About the Role :

We are looking for a driven and results-oriented Assistant Manager to help lead one of our high-volume restaurants. Operating 11 franchise locations across Metro Vancouver and the Sea to Sky corridor, we need dedicated leaders who can support the Restaurant Manager in driving sales, developing teams, and maintaining exceptional operational standards. In this role, you will transition from just running shifts to actively managing the business and developing the next generation of leaders.

Key Responsibilities

Business Operations & Profitability

1. Cost Management: Monitor and control key profit areas, specifically food cost (managing waste, yields, and inventory) and labor cost (optimizing schedules against sales forecasts).
2. Inventory & Ordering: Oversee weekly truck orders, ensuring accurate stock levels of all food, packaging, and operational supplies while minimizing variance.
3. Performance Metrics: Work alongside the Restaurant Manager to analyze daily and weekly sales reports, identifying opportunities to improve speed of service, drive-thru times, and average check sizes.
4. Cash Control: Oversee advanced cash management functions, including daily deposits, safe audits, and resolving till discrepancies.

People Leadership & Development

1. Talent Acquisition: Assist with recruiting, interviewing, hiring, and effectively onboarding new crew members.
2. Management Training: Mentor and develop Shift Managers and Crew Trainers, ensuring they have the skills to run excellent shifts and enforce McDonald's standards.
3. Performance Management: Conduct regular performance evaluations, provide ongoing constructive feedback, and manage employee relations or disciplinary issues as needed.
4. Scheduling: Create efficient, labor-optimized weekly schedules that ensure the restaurant is staffed appropriately for peak volume periods.

Guest Experience & Quality Assurance

1. Elevate Hospitality: Drive customer satisfaction metrics by role-modeling excellent hospitality and resolving escalated guest complaints with a "make it right" mentality.
2. Operational Excellence: Conduct regular travel paths and internal audits to ensure 100% compliance with McDonald's Gold Standard food quality and preparation procedures.
3. Food Safety Champion: Ensure strict adherence to all health department regulations, daily food safety logs, and sanitization protocols.

Facility & Equipment Management

1. Preventative Maintenance: Oversee the care of commercial restaurant hardware and facility infrastructure.
2. Troubleshooting: Act as the first line of defense for diagnosing issues with kitchen equipment (such as fry dispensers, vats, and sensors) and coordinating repairs with technicians to minimize downtime.
3. Safety & Security: Ensure all facility security protocols, alarms, and emergency systems are operational and that staff are trained on workplace safety standards.

What We’re Looking For

1. 1–3 years of QSR management experience; previous McDonald's Assistant Manager or strong Shift Manager experience is highly preferred.
2. Strong business acumen with a basic understanding of P&L (Profit & Loss) statements, inventory management, and labor scheduling.
3. Excellent communication and conflict-resolution skills.
4. A proactive problem-solver who can handle the administrative and operational demands of a high-volume restaurant.